| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | There is no sales tax |
| Does the transaction value that commissions are paid on include delivery charges? | | | There is no shipping. |
| Does the transaction value that commissions are paid on include credit card fees? | | | There is no card swipe four our enrollment / sign up conversion. |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | there is no charges for this. |
| Are commissions not paid out on some products or product categories? | | | We do not pay commission for Low-Income enrollment. |
| For what reasons are commissions declined? |
| Order canceled | | | |
| Item was returned |  |  | |
| Customer failed credit check | | | |
| Breach of program terms | | | Customer may sign up from out of state or out of service area which is a breach of program terms. |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | On rare occasion a customer may input required utility information incorrectly which does not allow us to complete the enrollment process after the "purchase" conversion. This will cause a delay of commission awarded until we can obtain the correct info. |
