| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | No commission is paid on any cancelled or refunded appointments. |
| What reasons are commissions declined? |
| Order cancelled | | | Specifically for appointments. |
| Item was returned | | | Specifically for home tests. |
| Customer failed credit check | | | Specifically for appointments. |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | Includes "Fraudulent activity" or "Unauthorised voucher use". |
