1. ABOUT REWILD
1.1 Rewild Communications Ltd ("we", "us", "Rewild", "Rewild Mobile") provides mobile SIM and travel SIM services to customers in the United Kingdom and supported international destinations.
1.2 When you sign up, you enter a contract with Rewild Communications Ltd, registered in England and Wales (Company No. 16839349).
1.3 You must be 18 years or older to open an account with us.
2. DEFINITIONS
2.1 "Everyday SIM" means a Rewild Mobile UK SIM or eSIM intended for ongoing domestic mobile service use.
2.2 "Travel SIM" means a prepaid SIM or eSIM product intended for use in supported destinations or regions selected during purchase.
2.3 "Account Administrator" means the person who places the order and manages the account.
3. YOUR ACCOUNT
3.1 The person who places the order becomes the Account Administrator.
3.2 The Account Administrator may add, remove, assign, or manage users and SIMs linked to the account.
3.3 Users assigned to a SIM may receive their own login and dashboard access to manage their individual SIM, settings, and services where available.
3.4 The Account Administrator retains overarching control of the account and may manage, suspend, reassign, activate, or deactivate SIMs and user access linked to the account.
3.5 The Account Administrator is responsible for all charges, activity, and management actions carried out under the account, including activity performed by linked users.
4. YOUR PLANS AND PRICING
4.1 We offer:
- 30-day rolling plans
- 12-month plans
- 24-month plans
- Travel SIM products
4.2 Prices, promotions, and plan availability may vary depending on where you signed up for the service.
4.3 The pricing and terms shown during sign-up apply to your selected plan.
5. COOLING-OFF RIGHTS
5.1 You have a 14-day cooling-off period starting the day after placing your order.
5.2 By activating your SIM or Travel SIM, you request immediate access to mobile services and acknowledge that your service begins immediately upon activation.
5.3 Once activated, applicable charges become payable in full and refunds are not generally available.
6. ORDERING, SETUP AND ACTIVATION
6.1 Customers must complete setup through the Rewild dashboard.
6.2 The setup guide applies to both Everyday SIM and Travel SIM products.
6.3 Everyday SIM customers may choose between an eSIM or physical SIM during checkout.
6.4 Shipping charges apply for each physical SIM ordered.
6.5 eSIM QR codes and installation details are accessed through the Rewild dashboard.
7. EVERYDAY SIM SERVICES
7.1 Everyday SIM services are provided using partner mobile network infrastructure including Three and Vodafone coverage infrastructure.
7.2 Coverage, speeds, and service quality may vary depending on your location, device, local environment, and network conditions.
7.3 Customers are responsible for checking expected network coverage before ordering.
7.4 Once an Everyday SIM has been activated, refunds are not generally available solely because coverage or signal quality does not meet expectations in a particular area.
8. TRAVEL SIM SERVICES
8.1 Travel SIMs are intended for use only in supported destinations selected during purchase.
8.2 Customers are responsible for selecting the correct destination or region.
8.3 Once a Travel SIM has been activated, refunds are not available where the incorrect destination or region was selected during purchase.
9. PAYMENT AND BILLING
9.1 Billing begins when you place your order unless otherwise stated.
9.2 If payment remains unpaid after notice periods, your service may be restricted or disconnected.
10. LEAVING US AND NUMBER TRANSFERS
10.1 If you ask us to fully close your account before a number transfer completes, any pending PAC or porting request may fail or be cancelled automatically.
11. PRICE CHANGES
11.1 The price you sign up to for a fixed-term plan will not increase during your minimum contract term unless required by law or regulation.
11.2 Prices for 30-day rolling plans, add-ons, Travel SIM products, roaming services, and out-of-contract services may change from time to time.
11.3 We will provide reasonable notice of pricing changes where required.
12. COMPLAINTS AND ADR
12.1 If we cannot resolve your complaint within 6 weeks, or if we issue a deadlock letter, you may escalate your complaint to CICAS.
13. GOVERNING LAW
13.1 These Terms are governed by the laws of England and Wales.
