Welcome to Velvet Avenue! These terms and conditions (“Terms”) govern your use of our website and services. By accessing or using the Velvet Avenue website (velvetavenue.co.uk), you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. Introduction
Velvet Avenue (“we,” “our,” or “us”) is a UK-based fashion brand offering high-quality clothing and accessories through our online store. These Terms apply to all users of the website, including but not limited to visitors, customers, and anyone who interacts with our site.
2. Account Creation and Security
You may need to create an account to place orders or access certain features of the site. You agree to provide accurate, current, and complete information when registering or making purchases.
You are responsible for maintaining the confidentiality of your account information and are liable for any activity that occurs under your account.
3. Product Information and Availability
While we strive to ensure that product descriptions, images, and details on the website are accurate, we do not guarantee the accuracy, completeness, or reliability of the content.
Products and services on our website are subject to availability. We reserve the right to discontinue or change products at any time without notice.
4. Orders and Payments
All orders placed on Velvet Avenue are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.
Prices are listed in GBP (£) and may exclude shipping costs, taxes, or other applicable charges, which will be added at checkout.
Payments must be made at the time of purchase. We accept various payment methods, including credit/debit cards, PayPal, and other secure payment processors.
5. Shipping and Delivery
We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location and shipping method.
Shipping costs will be calculated at checkout based on the delivery address and selected shipping option.
Velvet Avenue is not responsible for any delays caused by the courier or external factors beyond our control, including customs or postal services.
6. Returns and Refunds
We accept returns for unused, unworn, and undamaged items within [14/30] days of delivery. To initiate a return, please contact us at [support@velvetavenue.co.uk].
The cost of return shipping is the responsibility of the customer unless the item was faulty or an error was made by us.
Refunds will be processed to the original payment method once the return has been inspected and approved.
7. Intellectual Property
All content on the Velvet Avenue website, including but not limited to logos, images, graphics, text, and product designs, is the property of Velvet Avenue and is protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, or distribute any of this content without our prior written consent.
8. Limitation of Liability
Velvet Avenue is not liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the website or any of the products sold.
Our liability is limited to the amount you paid for the product in question, subject to applicable law.
9. Privacy and Data Protection
We value your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using the website, you agree to the collection and use of your data in accordance with our Privacy Policy.
10. Modifications to Terms
Velvet Avenue reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated.
It is your responsibility to review these Terms regularly for any changes. Your continued use of the site constitutes acceptance of the modified Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: [support@velvetavenue.co.uk]
