| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled |  |  | Commissions are not paid on any refunded or cancelled orders. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | Commissions are not paid on orders featuring unauthorised promotional codes. |
| Duplicate order | | | |
| Item was out of stock | | | |
| Other | | | Commissions are not paid on orders from our Business Accounts. We are working on an automated solution for this but in the short term we will decline such orders manually. |
