helloSKIN Affiliate Programme Terms and Conditions
Please read these Terms and Conditions carefully before participating in the helloSKIN Affiliate Programme.
Questions regarding these Terms should be directed to: hello@thehelloskinco.com
These Terms form an agreement between you (the Affiliate) and helloSKIN (the Brand).
Where a delegated authority is present, they shall not be bound to either party; however, they may act on behalf of the Brand to enforce these Terms. Disputes are ultimately between you and the Brand, and you may not seek action of any kind against the delegated authority.
1. Acceptance
By joining the helloSKIN Affiliate Programme, you agree to all clauses herein.
Your acceptance does not constitute consent to begin marketing activity. You must first obtain written consent detailing exactly how you intend to market the brand, including channels, placements, and duration of activity; audiences and demographics; creative assets (ad copy, images, video, etc.); and GDPR compliance measures where relevant.
Any breach of these Terms shall result in all pending, approved, or paid commissions being declined, reversed, or reclaimed by helloSKIN. You will bear all costs and time associated with remedying a breach.
You waive all rights to challenge a breach determination or seek remedy through the Affiliate Network.
2. Marketing Consent and Brand Standards
You must not conduct any marketing, advertising, or promotional activity of any kind without prior written consent from helloSKIN or its delegated authority.
Acceptance into the programme is not permission to promote. You are solely responsible for ensuring all marketing materials meet helloSKIN’s brand standards. Your own marketing standards cannot substitute the brand’s official guidelines.
All creative assets (ads, copy, video, etc.) must be pre-approved before publication.
3. Representation and Conduct
Affiliates must represent helloSKIN professionally and avoid any activity that could portray the brand negatively.
If you engage third parties to promote helloSKIN, you are fully liable for their actions and must disclose their identities, content, and marketing activity in advance.
You will be held responsible for any damages, losses, or costs arising from their actions or breaches.
4. Prohibited Practices
The following are strictly forbidden:
• Bots, click fraud, spoofing, cookie stuffing, or any fraudulent activity
• Malicious software or artificial traffic generation
• Use of scraping tools, toolbars, or code harvesting
• Use of cashback combined with coupons or unapproved incentives
• Promotion of unapproved voucher codes or discounts
• Unauthorised PPC or bidding on helloSKIN branded terms (including misspellings or abbreviations)
• Email campaigns using non-GDPR-compliant data
• Any marketing published without explicit written consent
Breaches will result in full reversal of commissions and repayment of any funds paid out.
5. Cashback, Coupons and Vouchers
Cashback promotions may only be run with written approval and must exclude the use of coupons or voucher codes unless expressly authorised in writing.
Voucher and incentive-based marketing is prohibited without explicit consent.
6. Content and Reviews
All written, video, or influencer content must represent helloSKIN accurately and positively. Negative or unfavourable reviews require prior written consent.
7. Paid Advertising (PPC, Display, Retargeting, Shopping)
No bidding on helloSKIN brand terms or variations is permitted.
No direct linking to helloSKIN’s website from PPC ads.
Display and retargeting activity must be pre-approved with full transparency, including ad copy, creatives, audiences, and placements.
CSS, Google/Bing Shopping, or other comparison placements require written consent.
8. Disputes
Transaction disputes must include written evidence and be raised within 5 working days of a sale being declined.
helloSKIN’s decision will be final and made in good faith. You waive the right to challenge declines thereafter.
9. Samples, Gifts and Product Reviews
If helloSKIN provides products or samples for promotional purposes, you must publish favourable promotional activity within 14 days. Failure to do so may result in being charged the full RRP value of the product within one working day of notice.
10. Insertion Orders and Payments
All media activations require a mutually signed Insertion Order (IO).
No other form of agreement is binding.
Invoices must be raised within 90 days of the end of the relevant activity.
Invoices or payment requests beyond this window will be refused.
Payment and contractual agreements exist solely between the publisher (affiliate) and helloSKIN.
No third party shall be liable for any payment obligations.
11. Enforcement and Interpretation
Non-enforcement of any clause does not imply consent. helloSKIN reserves the right to enforce any term retroactively.
Any misspelling, grammatical ambiguity, or omission cannot be used to justify a breach.
When in doubt, affiliates must seek clarification or consent from helloSKIN or its delegated authority before taking any action.
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