1) Program Overview
Heaven is an apparel and lifestyle brand offering fashion-forward products. By joining the Heaven Affiliate Program, partners agree to promote Heaven in a truthful, compliant, and brand-safe manner, following these terms and all applicable Awin policies.
2) Commission & Validation
Commission is paid on validated orders only (i.e., shipped/kept orders).
Commission may be reversed for returns, cancellations, partial refunds, fraudulent orders, duplicate transactions, or orders that violate these terms.
If an order is exchanged, commission may be adjusted based on the final net value.
3) Attribution & Coupon Policy
Partners may only promote valid Heaven offers made available via Awin, official Heaven communications, or approved partner messaging.
No promotion of unpublished, expired, or “found” codes from third-party sites unless explicitly authorized.
Coupon partners must clearly display code terms and exclusions (if provided) and remove expired offers promptly.
Heaven may designate certain codes as “exclusive” to specific partners and reserve the right to enforce exclusivity.
4) Paid Search (PPC) & Keyword Bidding
Prohibited without written approval:
Bidding on Heaven brand terms, including: Heaven, misspellings, and “Heaven + coupon/discount/sale” variations.
Bidding on Heaven URL/domain or close variants.
Direct-linking from paid search ads to Heaven.
Using Heaven trademarks in ad copy, display URL, or extensions without approval.
Allowed (unless otherwise restricted by Awin policy):
Non-brand, generic keyword campaigns (e.g., “women’s activewear set,” “zip hoodie,” “leggings”), so long as they do not mislead users.
5) Trademark, Brand Name & Social Handles
Partners may not register or use Heaven trademarks, names, or confusingly similar variations in social handles, usernames, group names, app names, domains, or subdomains.
Heaven logos and creative must be used only as provided or explicitly approved.
6) Content & Brand Safety
To protect customers and the brand, the following are strictly prohibited:
Adult content, explicit sexual content, or sexually exploitative content.
Misleading claims about health, medical benefits, weight loss, or performance.
Content that promotes hate, harassment, violence, or discrimination.
Any imagery or messaging that depicts unsafe behavior or promotes harm.
Heaven reserves the right to remove partners that do not meet brand-safety standards.
7) Email, SMS, and Messaging
No email or SMS marketing using Heaven branding, offers, or creative unless you have explicit written permission.
No use of Heaven in sender name/from address that could appear as Heaven.
All messaging must comply with applicable laws (CAN-SPAM, TCPA, etc.) and Awin policies.
8) Cashback, Loyalty, and Rewards
Cashback/loyalty partners are welcome, provided that:
Offers are displayed accurately with correct exclusions and dates.
No forced clicks, auto-redirects, or misleading “activation” prompts.
9) Toolbars, Extensions, and “Click Interception”
Prohibited:
Browser extensions, toolbars, software, or plug-ins that inject offers, overwrite cookies, pop-up/overlay on Heaven pages, or divert traffic without a clear, user-initiated click.
Any technology that triggers tracking without an intentional user action.
10) Deal Aggregators & Incentivized Traffic
Incentivized traffic (gift cards, cash incentives, points) must be pre-approved.
Partners must not frame Heaven pricing as “guaranteed lowest” or “price error” unless verified and approved.
11) Product Feeds, Pricing & Claims
If using product feeds, partners must keep pricing, availability, and promotions updated.
Do not advertise inaccurate prices, “was/now” claims, or shipping timelines.
Any claims about materials, performance, or certifications must match Heaven product information exactly.
12) Returns, Shipping, and Customer Service
Partners must not present themselves as Heaven customer service.
Direct customer questions to Heaven’s official support channels.
Commission is based on net sales after discounts and excluding taxes/shipping (unless Awin setup specifies otherwise).
13) Fraud, Abuse, and Order Quality
Prohibited:
Self-referrals (purchasing through your own affiliate link).
Fake orders, bots, stolen payment methods, or any activity intended to manipulate tracking or commission.
Cookie stuffing, forced clicks, or hidden tracking links.
14) Right to Remove/Withhold
Heaven may:
Decline or remove partners at any time to protect the brand and customers.
Withhold commissions tied to suspected fraud, policy violations, or invalid traffic pending investigation.
15) Contact & Approvals
For approvals (PPC, email, incentivized campaigns, custom creative, exclusives), contact Heaven through the Awin program contact or the email listed in the program profile.
