1. Booking and Payment
-Bookings are confirmed only once a valid booking reference is issued.
-Full payment is required before parking starts.
-Extra charges may apply for late arrivals (£20/day), early returns (£20), overstays (daily rate), and oversized vehicles (£35).
2. Cancellations and Refunds
-More than 48 hours before drop-off: Refundable minus £15 admin fee.
-Within 48 hours or no-shows: Non-refundable.
-Applies to both direct and third-party bookings; additional third-party terms may also apply.
3. Liability
-The company’s maximum liability is £1,000 with a £750 excess payable by the customer.
-No liability for pre-existing damage, mechanical faults, weather exposure, theft of belongings, or indirect losses (e.g., missed flights).
-Vehicles are parked at the owner’s risk and must be roadworthy, taxed, and insured.
4. Reporting Complaints and Damage Claims
-Damage must be reported immediately upon collection with photo evidence.
-Claims made after leaving the site will not be accepted.
-Repairs only done through Premium Parking–approved garages.
-A £750 excess must be paid before any repair work begins.
5. Airport Charges and Open-Air Parking
-Airport drop-off and pick-up fees are not included in booking prices and must be paid directly to the airport.
-All cars are parked in open-air compounds, and the company does not accept liability for weather or environmental exposure.
