| If changing something in the terms and conditions of your publisher programme how many days notice do you give publishers? | 7 | Zen aim to provide 7 days’ notice for material changes to programme terms. Where possible, Zen will work with publishers to implement changes collaboratively and minimise disruption. |
| If updating your website and there is the possibility of the site being unavailable how many days notice do you give publishers? | 7 | Zen aim to provide 7 days’ notice for planned website maintenance that may impact availability. In cases of emergency or security risk, notice may be shorter, but Zen will communicate promptly to minimise disruption. |
