| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Unfortunately we do not offer commissions on Trade Purchases. These products include ‘Trade’ within the product title |
| What reasons are commissions declined? |
| Order cancelled | | | Commission is not paid on orders that are cancelled. Customers can cancel their order up until 6pm on the day of purchase |
| Item was returned | | | As we sell perishable goods our items are not covered by the consumer goods act. On the rare occasion, however, we process returns for customers due to issues in transit. Where these issues occur commission is not paid. |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | Where Affiliate partners are found to be in breach of the PACK’D programme terms we reserve the right to withhold or cancel commission payments. |
| Duplicate order | | | |
| Item was out of stock | | | We operate a live stock system, sometimes we run out of stock before our inventory updates. On the rare occasion that this happens a refund will occur and commissions will be cancelled for the value of the out of stock item. |
| Other | | | |
