| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | VAT is included in the price of our tariffs
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| Does the transaction value that commissions are paid on include delivery charges? | | | The router is delivered free to the customer |
| Does the transaction value that commissions are paid on include credit card fees? |  |  | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | We do not pay commission on the sale of a digital telephone line (VoIP), additional boosters or static IP addresses.
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| What reasons are commissions declined? |
| Order cancelled | | | |
| Item was returned | | | Not relevant as broadband is a service, not a product |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | Not relevant as broadband is a service, not a product |
| Other | | | Commission is only payable on new customers, not existing ones. Details of the terms on which commission is paid are available under the 'General' tab. |
