| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Charity bundles or game titles, Free to Play titles, and giveaways. |
| What reasons are commissions declined? |
| Order cancelled | | | |
| Item was returned | | | Items can only be returned if the game key hasn't been revealed. |
| Customer failed credit check | | | Or if customer payment card is declined. |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | |
| Item was out of stock | | | Example: If an item it removed from store after pre-order. In all other cases customers cannot complete the checkout process if an item is out of stock. This is a rare occurence for declined commissions. |
| Other | | | If an order is deemed to be part of a bulk order. |
