Terms & Conditions
Version number: 1.0
Effective date: 11/06/2024
1. Who we are
We are Stress Control Ltd. Our company information is at the end of this document.
2. What this is all about
These are our terms and conditions which apply to our Service (explained below). Please read the entire document carefully and contact us if anything is unclear. Summaries in capitals are not a substitute for the full text. Save a copy for future reference. These terms are only in English and replace any previous versions.
3. Some definitions
THIS SECTION TELLS YOU WHAT CERTAIN WORDS MEAN WHEREVER THEY ARE USED WITH A CAPITAL LETTER IN THIS DOCUMENT
“Consumer” – an individual acting for purposes wholly or mainly outside that person’s trade, business, craft or profession.
“Content” – all information of any kind (articles, documents, blogs, images, photos, audio, video, advertisements) displayed, stored, or sent on or in connection with our Service.
“Service” – our website, our Web App, and any related services.
“Web App” – the “Stress Control” web application and any related services supplied by us.
“User” – people or organisations using our Service (whether or not registered with us).
4. Important warning
HERE IS SOME CRUCIAL INFORMATION THAT WE WANT TO TELL YOU ABOUT RIGHT AT THE START
Stress Control is an evidence-based Cognitive Behavioural Therapy (CBT) approach designed to help address common mental health issues, including anxiety, depression, panic, poor sleep, and poor wellbeing. However, while our Service can be beneficial, it is not tailored to your situation.
Our Service is not intended to diagnose, prevent, or treat any medical condition, or to be used as a substitute for medical advice. We make no promise that the Service provides therapeutic benefit or that any particular wellness objective will be achieved. You agree to consult a qualified health professional (e.g., GP or healthcare provider) if you have concerns about your health. For urgent support, contact local mental health services or the Samaritans at 116 123 (UK and Ireland).
5. How you enter a legal contract with us
THIS SECTION TELLS YOU HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US
By registering on our Service, you enter a legal contract with us.
Accessing any part of our Service that does not require registration/payment also binds you to these terms, to the extent relevant.
If booking for someone else, you ensure they comply with these terms and are responsible if they don’t.
6. No consumer legal right to cancel (“cooling off”)
IN SHORT: THE CONSUMER RIGHT TO CANCEL WITHIN 14 DAYS DOES NOT APPLY
Our Service involves digital content (e.g., streaming videos / downloadable PDFs) which begins before the end of the cancellation period with your agreement, and so you lose the right to cancel.
7. Changing these terms and conditions
IN SHORT: WE CAN CHANGE THESE TERMS BUT YOU MAY HAVE CERTAIN OPTIONS IF YOU DISAGREE
We may change these terms at any time, giving reasonable notice by posting on our website and/or emailing you.
If you disagree with significant changes, you can email us to end the contract before the new terms take effect.
8. Your right to use our Service
THIS SECTION SETS OUT CERTAIN LIMITS ON YOUR RIGHT TO USE OUR SERVICE
We grant a limited personal non-transferable right to use our Service on devices you own or control.
Our Service is intended for personal non-commercial use. Professionals must not use it without prior written agreement.
You must comply with third-party terms when using our Service.
You must be 18 years or over to register or use our Service.
9. Standard of Service
THIS SECTION SETS OUT THE LEGAL STANDARD OF SERVICE THAT WE PROMISE YOU
Subject to these terms, we agree to provide our Service with reasonable skill and care.
10. Behaviour when using our Service
THIS SECTION SETS OUT THE BEHAVIOUR AND OTHER REQUIREMENTS TO USE OUR SERVICE
You agree not to:
break the law or infringe others’ rights;
send, store, or display unlawful or inappropriate Content;
use our Service to compete with us or infringe our rights;
disrupt or damage our Service;
gain unauthorised access;
intercept or modify communications;
impose unreasonable load;
bypass security features;
attempt or assist any of the above.
11. Your Content
THIS SECTION CONTAINS CERTAIN PROMISES BY YOU REGARDING YOUR CONTENT
You are responsible for your Content.
You must have all rights needed to enable us to use your Content as part of the Service.
We may remove, suspend, alter, or disclose Content if it breaches terms, law, or is necessary to protect others.
You should back up your Content; we are not liable for avoidable loss.
12. Other peoples’ services / advertising / websites
IN SHORT: WE AREN’T RESPONSIBLE FOR ADVERTISING ETC BY OTHER PEOPLE ON OUR SERVICE
We may display third-party services, advertising, and/or links. We are not responsible for them; you use them at your own risk.
13. If you create an account on our Service
IN SHORT: YOU ARE RESPONSIBLE FOR YOUR ACCOUNT AND MUST KEEP IT CONFIDENTIAL
Accounts are personal, non-transferable, and must remain confidential. Notify us of any breaches.
14. Paying us
THIS SECTION COVERS YOUR PAYMENT OBLIGATIONS
Payment is in advance on subscription. Prices include VAT unless stated otherwise.
Mispriced Services may be corrected; you can choose to continue at the correct price.
Subscriptions may auto-renew; you can cancel before the next renewal.
You authorise payment providers to charge as due and must keep card info up-to-date.
Any disputes must be reported immediately.
15. Discount codes
THIS SECTION TELLS YOU HOW YOU ARE ALLOWED TO USE DISCOUNT CODES ON OUR SERVICE
Codes are personal, for one-time use, expire after 30 days, and cannot be sold or transferred.
We may suspend or cancel codes or purchases if used fraudulently or in breach of terms.
Codes are subject to additional terms issued at the point of issue.
16. Support
THIS SECTION SETS OUT THE AMBIT OF OUR SUPPORT SERVICE, IF APPLICABLE
Support is optional and provided as specified.
It is intended only to address configuration, proper use, or errors in the Service.
Support is usually via email, 9am–5pm UK business days. We may change or withdraw support at any time.
17. Ending or suspending this contract
THIS SECTION TELLS YOU WHEN THIS CONTRACT CAN END OR BE SUSPENDED AND WHAT HAPPENS
The contract ends when your subscription finishes or if you email to cancel (refund depends on Consumer rights).
We may suspend or terminate for breach, insolvency, unpaid fees, security, technical, operational reasons, or legal requirements.
On termination, licenses end, Content may be deleted, and surviving clauses continue to apply.
18. If our Service doesn’t work properly
IN SHORT: WE DON’T PROMISE THAT OUR SERVICE WILL BE ERROR-FREE
We do not guarantee uninterrupted or error-free service.
We may suspend the Service for maintenance or technical reasons, giving reasonable notice when possible.
19. Restrictions on our legal responsibility – very important
THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS
Nothing limits liability for death, personal injury, fraud, or other non-excludable liability.
Consumers: liability limited to foreseeable losses; you are responsible for misuse.
Non-consumers: liability excludes indirect, consequential, or special losses. Total liability capped at fees paid in the last 12 months.
You agree to indemnify us against claims from your misuse of the Service.
20. Intellectual property rights (IP)
THIS SECTION CONFIRMS OUR COPYRIGHT AND OTHER IP RIGHTS IN CONTENT
We and our partners own all IP in Content.
You may view Content for personal, non-commercial use.
You must not copy, distribute, or misrepresent ownership of Content without written permission.
21. Your personal information
IN SHORT: OUR PRIVACY POLICY APPLIES
We process personal data in accordance with our Privacy Policy, which may change.
22. Things we can’t control
IN SHORT: WE AREN’T RESPONSIBLE FOR “ACTS OF GOD”
We are not liable for delays or failures due to circumstances beyond reasonable control (e.g., telecom failures, pandemics).
23. Transferring this contract to someone else
IN SHORT: WE CAN TRANSFER OUR RIGHTS BUT YOU CANNOT WITHOUT PERMISSION
We may transfer rights/duties under this agreement, ensuring your rights are not prejudiced. You cannot transfer without consent.
24. English law and courts
IN SHORT: ENGLISH LAW APPLIES AND ONLY UK COURTS CAN ADJUDICATE ON DISPUTES
English law governs this contract. Consumers retain mandatory local rights.
25. General
GENERAL BUT IMPORTANT POINTS
Notices may be sent by email.
Headings are for information.
No party is an agent or employee of another unless explicitly stated.
26. Complaints
Contact us via the details below for complaints.
27. Information about us
Company name: Stress Control Ltd
Trading name: “Stress Control” / “Stress Control At Home”
Country of incorporation: Scotland
Registered number: SC450350
Registered address: Benham Conway & Co, Chartered Accountants, 16 Royal Crescent, Glasgow, G3 7SL
Contact email: info@stresscontrolathome.com
Other contact info: See website/contact page
VAT number: GB176314407
28. Affiliate / Referral Terms
Our products and services may be promoted by approved affiliates through the Awin platform. Participation requires compliance with these terms, Awin Terms & Conditions, and all applicable laws.
Affiliates may only promote Stress Control services using approved marketing materials and links. Other use of our brand/content requires written consent.
Commission payments are handled via Awin. We are not responsible for payments outside the Awin system.
Prohibited affiliate activities include misleading advertising, cookie stuffing, incentivised clicks, spamming, or any method that artificially generates commissions. Breaches may result in removal and forfeiture of commission.
Affiliates must comply with privacy, advertising, and marketing laws, including GDPR and cookie regulations.
Stress Control may suspend, terminate, or amend the affiliate programme or individual participation at any time.
Affiliate Terms are governed by English law, and disputes fall under UK courts.
