| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Commission applies to fragrance SKUs only. Apparel legacy items (category = Apparel / Accessories) are non-commissionable (0 %).Other SKUs have been discontinued and non-fragrance products will be gradually removed from the shelves. |
| For what reasons are commissions declined? |
| Order canceled | | | Yes Commission reversed if the customer cancels before dispatch. |
| Item was returned | | | 30 days; refunded orders are declined. |
| Customer failed credit check | | | Yes Includes failed payment, suspected fraud or chargeback. |
| Breach of program terms | | | Any policy violation results in commission cancellation. |
| Duplicate order | | | Duplicate / test / self-refer orders will be declined. |
| Item was out of stock | | | We strictly manage our inventory, so there is no situation where a customer can pay but is out of stock. |
| Other | | | Commission will be reversed for any transaction that ultimately fails to settle (e.g. refund, chargeback, or confirmed fraud), as no payment is received by PLAGARY. |
