StepMotech operates with clear and transparent trading terms to protect customer rights and ensure smooth transactions. Orders shipped from our EU, US, UK, FR, AU, and JP warehouses are tax-included. Orders from China warehouse follow DDU terms — buyers are responsible for import duties and customs clearance.
Customers in countries with strict import policies (e.g., India, Brazil, Türkiye, South Africa) should confirm clearance eligibility before purchase. Refusal to pay customs fees may result in deducted shipping costs from the refund.
Orders may be canceled before shipment is confirmed. After dispatch, cancellations must be mutually agreed. If quality issues are found within 30 days of delivery, our technical team will verify and offer repair, replacement, or refund solutions accordingly.
A 3-year warranty covers performance failures under normal use. Damage due to misuse or cosmetic defects is not covered.
We offer lifetime technical support even after warranty expires. Out-of-warranty repairs are quoted transparently before work begins. Our team is committed to helping users resolve issues with professionalism and clarity.
