Please read our affiliate terms and conditions carefully before you join our program or begin marketing our program.
These terms and conditions are written in plain language intentionally avoiding legalese to ensure that they may be
clearly understood and followed by affiliates. Each Affiliate is responsible for assuring that its employees, agents and
contractors comply with these terms and conditions. Affiliate terms and conditions are subject to change. Thank you.
DEFINITIONS
As used in these terms and conditions: (i) “We”, “us”, or “our” refers to Wolt and our website; (ii) “you” or “your” refers
to the Affiliate; (iii) “our website” refers to the Wolt properties located at www.wolt.com; (iv) “your website” refers to
any websites that you will link to our website; (v) “Program” refers to the Wolt Affiliate Program.
ENROLLMENT
After receiving your application, we will review your website and notify you of your acceptance or rejection into our
Program. Please allow up to 48 hours for your application to be reviewed. We reserve the right to reject any application,
however, we encourage you to contact us if you feel we have made an incorrect decision. Including all of the websites
that you use in your profile will help us make a better decision.
WEBSITE RESTRICTIONS
Your participating website(s) may not:
1. Infringe on our or any anyone else’s intellectual property, publicity, privacy or other rights.
2. Violate any law, rule or regulation.
3. Contain any content that is threatening, harassing, defamatory, obscene, harmful to minors, or contains nudity,
pornography or sexually explicit materials.
4. Contain any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines
that are intended to damage, interfere with, surreptitiously intercept or expropriate any system, data, or
personal information.
5. Contain software or use technology that attempts to intercept, divert or redirect Internet traffic to or from any
other website, or that potentially enables the diversion of affiliate commissions from another website. This
includes toolbars, browser plug-ins, extensions and add-ons.
LINKING TO OUR WEBSITE
Upon acceptance into the Program, links will be made available to you through the affiliate interface. Your acceptance in
our program means you agree to and abide by the following.
- You will only use linking code obtained from the affiliate interface without manipulation.
2. All domains that use your affiliate link must be listed in your affiliate profile.
3. Your Website will not in any way copy, resemble, or mirror the look and feel of our Website. You will also not
use any means to create the impression that your Website is our Website or any part of our Website including,
without limitation, framing of our Website in any manner.
4. You may not engage in cookie stuffing or include pop-ups, false or misleading links on your website. In addition,
wherever possible, you will not attempt to mask the referring URL information (i.e. the page from where the
click is originating).
5. Using redirects to bounce a click off of a domain from which the click did not originate in order to give the
appearance that it came from that domain is prohibited.
6. You may not use any Wolt trademarked terms or misspellings of trademarked terms to re-direct traffic through
an Internet Service Provider (ISP) to a page on your website or the Wolt website without written approval from
Wolt.
If you are found redirecting links to hide or manipulate their original source, your current and past commissions will
be voided or your commission level will be set to 0%. This does not include using “out” redirects from the same domain
where the affiliate link is placed.
PPC GUIDELINES
If you are enrolled in our Program and participate in PPC advertising, you must adhere to our PPC guidelines as follows:
You may not bid on any of our trademarked terms (which are identified below), including any variations or
misspellings thereof for search or content-based campaigns on Google, MSN, Yahoo, Facebook or any other
network.
- You may not use our trademarked terms in sequence with any other keyword (i.e. Wolt Coupons).
2. You may not use our trademarked terms in your ad title, ad copy, display name or as the display URL.
3. You may not direct link to our website from any Pay Per Click ad or use redirects that yield the same result.
4. Affiliate links must be directed to an actual page on your website.
5. You may not bid in any manner appearing higher than Wolt for any search term in position 1-5 in any auction
style pay-per-click advertising program
If you automate your PPC campaigns, it is your responsibility to exclude our trademarked terms from your program and
we strongly suggest you add our trademarked terms as negative keywords. We have a strict no tolerance policy on PPC
trademark bidding. You will forfeit all commissions for a minimum of the past 30 days and your commission will be set to
0% without warning if you engage in PPC trademark bidding that uses our trademarked terms.
Trademarked Terms: Wolt, Wolt Gutschein, Wolt München, Wolt Berlin, Wolt lieferservice, Wolt code, Wolt Frankfurt,
Wolt Essen, Wolt lieferdienst, Wolt bestellen
COUPON GUIDELINES
Guidelines as follows:
If you are enrolled in our Program and your Website promotes coupon codes, you must adhere to our Coupon
- 1. You may ONLY advertise coupon codes that are provided to you through the affiliate program.
2. Posting any information about how to work around the requirements of a coupon/promotion (ie first time
customers only) will result in removal from the program.
3. Coupons must be displayed in their entirety with the full offer, valid expiration date and code.
4. You may NOT use any technology that covers up the coupon code and generates the affiliate click by revealing
the code(s).
5. You may NOT advertise coupon codes obtained from any non-affiliate marketing channel, including coupon
codes from our email, paid search or any other non-affiliate advertising campaigns.
6. You may NOT give the appearance that any ongoing offer requires clicking from your website in order to
redeem. For example, if all items on the site have free shipping over $100, you may not turn this into an offer
that infers that the customer must click from your site to get this deal.
Additionally, if your website ranks on the first page of Google for terms related to our website or company name(s)
combined with the words coupon, coupons, coupon code, promo code, etc. and/or your conversion rate exceeds 25%,
you may be offered a lower commission than our standard rate to offset the reduced profitability of orders.
COUPON ATTRIBUTION & AUTHENTICATION
Affiliates whose primary business is posting coupons, who are viewed by the program as being a coupon site, and/or
who are tagged as coupon in our system, may not be paid commissions for sales generated without a corresponding
valid coupon code. Valid codes are defined as codes that are made available to the affiliate channel in general, through
newsletters or the Deals Database in Tradedoubler, and directly or privately to affiliates. Coupon codes that are not real,
expired, not specific (e.g. up to 40% off sale items) or are long-term sitewide offers that do not require a code may not
considered valid codes and the affiliate will not be given commission on these orders.
SUB-AFFILIATE NETWORKS
Promoting Wolt through a sub-affiliate network is permitted, however you must be completely transparent with regards
to where traffic from your sub-affiliates originated. Sub-affiliate networks must ensure that all sub-affiliates promoting
the Wolt program adhere to our program terms and conditions. This includes restrictions on advertising through
toolbars, browser extensions, and through any paid placements such as a pay-per-click campaigns. Sub-affiliate
networks must also receive approval prior to allowing any type of coupon sub-affiliate to promote the Wolt program.
Failure to comply with our sub-affiliate network terms may result in a loss and/or reduction of commission from sales
made through any sub-affiliate that does not comply with our program terms.
DOMAIN NAMES
Use of any of our trademarked terms as part of the domain or sub-domain for your website is strictly prohibited i.e.
wolt.website.com or www.wolt-coupons.com
CONFIDENTIALITY
All confidential information, including, but not limited to, any business, technical, financial, and customer information,
disclosed by one party to the other during negotiation or the effective term of this Agreement which is marked
"Confidential," will remain the sole property of the disclosing party, and each party will keep in confidence and not use
or disclose such proprietary information of the other party without express written permission of the disclosing party.
ADVERTISING & PUBLICITY
You shall not create, publish, distribute, or print any written material that is distributed in hardcopy/physical form that
makes reference to our Program without first submitting that material to us and receiving our prior written consent. If
you intend to promote our Program via e-mail campaigns, you must adhere to the following:
1. Abide by the CAN-SPAM Act of 2003 (Public Law No. 108-187) with respect to our Program.
2. E-mail must be sent on your behalf and must not imply that the e-mail is being sent on behalf of Wolt.
3. E-mails must first be submitted to us for approval prior to being sent or we must be sent a copy of the e-mail.
SOCIAL MEDIA
Promotion on Facebook, Twitter, and other social media platforms is permitted following these general guidelines:
1. You ARE allowed to promote offers to your own lists; more specifically, you’re welcome to use your affiliate links
on your own Facebook, Twitter, etc. pages. For example: You may post, “25% off sale at Wolt through
Wednesday with code Wolt25.”
2. You ARE PROHIBITED from posting your affiliate links on Wolt Facebook, Twitter, Pinterest, etc. company pages
in an attempt to turn those links into affiliate sales.
3. You ARE PROHIBITED from running Facebook ads with Wolt trademarked company name.
4. You ARE PROHIBITED from creating a social media account that includes Wolt trademark in the page name
and/or username.
EU GDPR GUIDELINES
The GDPR came into force in May 2018 and is the legal framework which sets the guidelines for the collection and
processing of personal information from individuals who live in the European Union. Whilst this is a European
regulation, it applies to any individual/entity that collects and processes data from any EU residents. So, if you are
targeting EU customers and processing their data, you will need to comply with this regulation.
If you are enrolled in our Program, you must follow the standards when dropping cookies or collecting data from EU
consumers. In particular, your participating website(s) must:
1. Ensure that visitors understand that their data is being collected and stored, and for what reason.
2. Have a clear and easy way for an individual to opt out of their data being stored and/or used.
3. Get explicit consent from an individual before sending any marketing communications. This needs to be an
action, i.e. they need to physically tick a box.
4. Be easy for an individual to withdraw their consent of marketing communications at any time.
5. Be made clear to the individual what their consent means – i.e. that they could be targeted with
communications from various companies.
REVERSAL & COMMUNICATION POLICY
Wolt takes pride in its very low reversal rate, which we attribute to open communication with our affiliates. However,
we reserve the right to reverse orders due to order cancellations, duplicate tracking, returns, disputed charges, and
program violations as outlined in these terms and conditions.
Additionally, if we ask you for clarification or more information on any orders or clicks that we suspect may be in
violation of our terms and conditions, we expect that you will respond in a timely and honest manner. Below are
violations of our communications policy.
1. You are not forthcoming, intentionally vague or are found to be lying.
2. You are not responsive within a reasonable time period and after multiple attempts to contact with information
listed in your network profile.
3. You cannot substantiate or validate the source of your traffic to our program with clear and demonstrable proof.
If any of the above apply, then we reserve the absolute right to reverse orders, set your commission to 0% or suspend
you from the program for the period or orders in question. We know that many violations are a result of automated
processes; however, it is incumbent upon each affiliate to ensure that it has the appropriate checks and balances in
place to pro-actively address these issues and adhere to our program rules.
FTC DISCLOSURE REQUIREMENTS
You must include a disclosure statement within any and all pages, blog/posts, or social media posts where affiliate links
for our affiliate program are posted as an endorsement or review, and where it is not clear that the link is a paid
advertisement. This disclosure statement should be clear and concise, stating that we are compensating you for your
review or endorsement. If you received the product for free from us or from the affiliate management team for review,
this also must be clearly stated in your disclosure.
• Disclosures must be made at the beginning of the claims and may not appear solely in a “Terms of Use”, “Legal”,
“About Us” or other linked page.
• Disclosures should be placed above the fold; scrolling should not be necessary to find the disclosure. (e.g.
disclosure should be visible before the jump).• Pop-up, hover state and button disclosures are prohibited.
• Disclosure policy applies to all social media, even when space is restricted (e.g., tweets)
• Disclosures should be made in the same medium as the claim (e.g. video, text)
For more information about FTC disclosure requirements, please review the FTC's "Dot Com Disclosures" Guidelines at
http://www.ftc.gov/os/2013/03/130312dotcomdisclosures.pdf (example 21) and the FTC's Endorsement Guidelines at
http://business.ftc.gov/advertising-and-marketing/endorsements
If you engage in so called “native advertising”, you further agree to comply with the FTC’s Enforcement Policy Statement
on Deceptively Formatted Advertisements at
https://www.ftc.gov/system/files/documents/public_statements/896923/151222deceptiveenforcement.pdf and the
related guidelines.
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