| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | We charge 20% VAT on all tickets, which are included in the price of the ticket. |
| Does the transaction value that commissions are paid on include delivery charges? |  |  | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? | | | |
| What reasons are commissions declined? |
| Order cancelled | | | There may be an instance where the customer requests a refund on their ticket. We issue refunds rarely and on our sole discretion. If there is a refund, you will not receive commission. |
| Item was returned | | | |
| Customer failed credit check | | | |
| Breach of programme terms and conditions | | | |
| Duplicate order | | | There may be an instance where the customer requests a refund on their ticket. We issue refunds rarely and on our sole discretion. If there is a refund, you will not receive commission. |
| Item was out of stock | | | |
| Other | | | |
