| Does the transaction value that commissions are paid on include VAT / sales tax? |  |  | |
| Does the transaction value that commissions are paid on include delivery charges? | | | |
| Does the transaction value that commissions are paid on include credit card fees? | | | |
| Does the transaction value that commissions are paid on include gift wrapping or other service charges? | | | |
| Are commissions not paid out on some products or product categories? |  |  | Replacement eSIMs / Top-Ups are ineligible. |
| What reasons are commissions declined? |
| Order cancelled | | | If customer's device is incompatible with eSIM, leading to refund process initiation. |
| Item was returned | | | If customer's device is incompatible with eSIM, leading to refund process initiation. |
| Customer failed credit check | | | If anti-fraud measures cancel, block or hold/dispute the funds. |
| Breach of programme terms and conditions | | | Generally related to service abuse or fraud/disputes. |
| Duplicate order | | | |
| Item was out of stock | | | If there are provisioning issues and the customer is approved to discontinue their order. |
| Other | | | Any instance where the referral has not resulted in a confirmed non-disputed payment, or funds have been reversed or refunded. |
