These Terms and Conditions, along with the referenced Privacy Policy, govern your use of the Web Site and Phone Line provided by Wahy Limited (trading as Wahy London). By accessing or using our Web Site or Phone Line, you agree to comply with and be bound by these terms. If you disagree, please refrain from using our services. Keep a copy of these terms for reference. For inquiries, contact support@wahylondon.com.
1. Definitions
Account: Personal information, payment details, and credentials used to access Content and purchase Goods.
Acknowledgement Email: Automated email confirming receipt of your order.
Carrier: A third party handling the delivery of purchased Goods.
Content: Any form of text, images, videos, or data on our Web Site.
Despatch: When we take payment or send Goods, whichever comes first.
Goods: Products advertised or sold via the Web Site.
Payment Information: Required details for payment, such as card numbers or bank details.
Phone Line: Our customer service number: +44 2038776622 (open Mon-Fri, 09:30–17:30 BST).
Purchase Information: Orders, invoices, or receipts related to transactions.
Premises: Wahy Limited's business address: 103 Railway Arches, Cannon Street Road, London, E1 2LY, UK.
Service: Any tools, services, or information provided via the Web Site or Phone Line.
System: Online or telephone infrastructure, including chat and email systems.
User: Anyone accessing the Web Site or Phone Line not employed by Wahy Limited.
Web Site: www.wahylondon.com.
2. Age and Legal Restrictions
Users under 18 must have adult supervision. By placing an order, you confirm you are at least 18 and legally eligible to contract.
3. Orders
3.1 Orders via the Web Site receive an Acknowledgement Email but are not confirmed until Despatch.
3.2 Orders constitute offers to purchase Goods, accepted only at Despatch. We reserve the right to cancel any order before this stage.
4. Availability, Risk & Pricing
4.1 Goods are subject to availability; stock indications are not guaranteed.
4.2 Gift hamper items may be substituted with equal or higher-value alternatives if unavailable.
4.3 Ownership of Goods transfers upon full payment, but risk transfers upon delivery.
4.4 Prices include VAT (where applicable) and exclude delivery fees. Errors in pricing may result in adjustments before Despatch.
4.5 For international orders, import duties and taxes are the buyer's responsibility. Wahy London is not liable for these charges.
4.6 Prices may change but will not affect already Despatched orders. You’ll be contacted about price changes before Despatch.
4.7 Payments can be made via Visa, Mastercard, or American Express.
5. Delivery
5.1 Delivery is available worldwide, excluding PO boxes.
5.2 We aim to deliver within 30 working days. Delays exceeding 30 days may result in a full refund upon cancellation.
5.3 Despatch emails will include delivery tracking information.
6. Returns, Refunds, and Replacements
Unwanted Items
- Return within 14 days if unused and in original condition.
- Delivery fees are non-refundable, and you bear return postage costs.
Defective or Incorrect Items
- Return damaged, defective, or incorrect items within 14 days for free.
- Provide order details, photos, and whether you want a refund or replacement.
Refunds and replacements will be processed within 5 working days after receipt.
7. Intellectual Property
Content on the Web Site belongs to Wahy London or relevant third parties and is protected by UK laws. Users may not reproduce, distribute, or reuse this Content without permission.
8. Links to Other Sites
Links to external sites are provided for convenience. Wahy London does not control or endorse these sites and is not responsible for their content.
9. Communications & Services Use
9.1 When using our communication systems:
- Avoid obscene, unlawful, or abusive content.
- Do not impersonate others or engage in spam activities.
9.2 Submitted content is not confidential. We reserve the right to use or disclose submissions if necessary.
10. Accounts
10.1 By creating an Account, you confirm the accuracy of submitted information.
10.2 Keep Account details secure; Wahy London is not liable for unauthorized use.
10.3 Notify us immediately if unauthorized activity occurs.
10.4 Accounts may be terminated by Wahy London without prior notice.
11. Privacy
Your use of the Web Site is subject to our Privacy Policy, which forms part of these Terms and Conditions.
12. Service Availability
Our Web Site and Phone Line are provided "as is." We do not guarantee uninterrupted availability and are not liable for service disruptions caused by external factors.
13. Limitation of Liability
13.1 Wahy London is not liable for indirect or consequential losses arising from Web Site or Phone Line use.
13.2 We do not exclude liability for death or injury caused by negligence or fraud.
14. Changes
We reserve the right to modify these Terms, the Web Site, or services at any time. Changes apply from your next use of the Web Site or Phone Line.
15. Disclaimers
The Web Site is provided without warranties of fitness, accuracy, or compatibility. Content is for informational purposes and does not constitute advice.
16. Notices
Contact us via email at support@wahylondon.com. Emails are deemed received on business days or the next working day if sent during weekends/public holidays.
17. General
17.1 You may not transfer these Terms without our written consent.
17.2 Wahy London is not liable for delays or failures caused by events outside our control.
17.3 These Terms represent the entire agreement between you and Wahy London.
17.4 Unenforceable provisions will not affect the validity of the remaining Terms.
17.5 These Terms are governed by the laws of England and Wales.
