Summary

At Ultimo Electronics we specialise in quality refurbished electronics, focusing on both price and value for money.

Payments

Attribution Period (Cookie Length)

30 Days

Links

1. OUR CONTRACT ONCE YOUR ORDER HAS BEEN PLACED Once your order has been placed you will receive a confirmation email by email. Once your order has been dispatched you will receive an email with a tracking number confirming shipment.

2. VAT We operate under the VAT Margin scheme per VAT notice 718 for a large proportion of our products. The Margin Scheme - All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed on such a transaction. Every effort is made to highlight the VAT nature of a product prior to sale, however if you have specific requirements for a VAT qualifying product please contact us prior to purchase to confirm this.

3. PAYMENTS All our prices are in UK pounds, payment is taken in full at the point an order is placed, unless the order is placed using Klarna.

4. DELIVERY All UK orders are shipped within 3-5 working days, we aim to process orders quicker than this however, please allow up to 7 working days for your order to arrive.

5. RETURNS As per the consumer contracts regulations you have 30 days to return your items for a full refund. The items must be in the same condition as they were sold to you and must not have been damaged or used. All accessories associated with the product must be returned with the order.

6. FAULTY GOODS / WARRANTY REPAIRS All of our devices come with a comprehensive 12 month warranty, covering all hardware faults that may arise with the device during this period. Devices are not covered for any accidental damage or misuse that may occur and we reserve the right to reject a warranty claim where we reasonably suspect that accidental damage has contributed or caused a hardware failure. We aim to process all warranty repairs/replacements within 5 working days of receipt, however in limited instances (where the product is out of stock) this time period may be extended slightly. All devices returned to us are at the risk of the sender until we have received them into our warehouse. In order to request a warranty repair/replacement please contact our customer services team either via email on websales@ultimoelectronics.co.uk or by phone on 01508 500242. You will then be assigned an RMA number so as we can identify your device on receipt. Ultimo Electronics Limited reserves the right to refuse any returns that have been sent back without prior authorisation.

7. DAMAGES / NON DELIVERY All items are sent fully insured, should you receive an item that is damaged upon delivery please contact us immediately by calling 01508 500242 or emailing websales@ultimoelectronics.co.uk. If you have not received your item after 7 working days, please check the tracking code sent with your order confirmation email or contact us via email or phone so as we can check the current status of your delivery. TERMS AND CONDITIONS TERMS AND CONDITIONS PAGE 2

8. PRIVACY / DATA PROTECTION In line with GDPR we do not share your data with 3rd parties, other than for a purpose directly related to the processing of your order. If you sign up to our newsletter you may from time to time receive communication from us regarding products that we consider might be of interest to you. You can unsubscribe from this at any time. All devices are wiped upon return to us to ensure the confidentiality of your data. 9. DISPUTES / COMPLAINTS Please contact our customer services team either via email on websales@ultimoelectronics.co.uk or via telephone on 01508 500242.

10. GENERAL These Terms and Conditions, and all transactions relating to this website and all non-contractual obligations are governed by English Law and are subject to non-exclusive jurisdiction of the English Courts. We do not accept amendments to these terms and conditions. Ultimo Electronics Limited is a company registered in England and Wales under company number 08955668 and VAT number GB206923515.